Shipping and Returns

PRIME MEDICAL CONCEPTS SDN BHD is 
:- Retailing products categories ranging from products.

:- Reselling for Devices, products and peripherals. Delivery charges based on the location and products, please refer to each product details. 

For Physical Item :

Shipping Charges : Please refer to each products for the details charges.

For others item which we think it could be very safe to deliver to your door steps, we will ship directly to your address.

However, you might be busy or not around, you can still have options to collect at the nearest collection point.

For Digital Software License :
The Download Link will be available at the My Accounts -> My Orders, available for 7 days and limited to 3 maximum downloads. While the License Key will be delivered to you within 24 hours after the Payment Processed. If you didn't receive the License Key more than 24 hours after the payment processed, please contact us.
For Ebooks Purchase :
The Download Link will be available at the My Accounts -> My Orders, available for 7 days and limited to 3 maximum downloads.

Satisfaction Guaranteed & Refund Policy 
 
All the products sold at PMCSB.com is eligible for a 7 days cooling off period, you can return within 7 days upon delivery, except for those with Contract / Agreement / Serial Number / Warranty or consumable items,

Discrepancy & dispute should be reported within three ( 3 ) days from the date of delivered date ( The date our customers received the products ).

All the Refund Request must reach us within the cooling off period from the Invoice Date, and the refund will be made within 7 days upon the receive of the return of the products. 

! Note: Product image and colour is for reference purpose only , it might have variance with the actual physical products.

! Note: All consumables products are non returnable / exchangeable except for damaged , kindly confirm the products description while placing orders.

Best Regards,

PRIME MEDICAL CONCEPTS SDN BHD 's Management Team